Refund Policy
Last Updated: [Date]
30-Day Money-Back Guarantee
We stand behind our products and offer a 30-day money-back guarantee on all purchases of the EB Tech Compression WebP Converter plugin.
Refund Eligibility
Eligible for Refund
- Purchases made within the last 30 days
- Any reason (no questions asked)
- Full purchase price refunded
- Original payment method refunded
Not Eligible for Refund
- Purchases made more than 30 days ago
- License upgrades (price differences)
- Renewal purchases
- Refund requests after license key has been used extensively
How to Request a Refund
Step 1: Contact Us
Email us at [email address] with:
- Your order number
- Email address used for purchase
- Reason for refund (optional)
Step 2: Processing
- We’ll verify your purchase
- Process refund within 5-7 business days
- You’ll receive confirmation email
Step 3: License Revocation
- Your license key will be deactivated
- You must stop using the plugin
- Download access will be revoked
Refund Processing Time
- Refund Request: Processed within 24-48 hours
- Payment Processing: 5-7 business days (varies by payment method)
- Credit Card: 3-5 business days
- Bank Transfer: 5-10 business days
What Happens After Refund
- License Deactivation: Your license key will be revoked
- Download Removal: Access to downloads will be removed
- Email Confirmation: You’ll receive confirmation of refund
- Plugin Removal: You should uninstall the plugin from your site(s)
Partial Refunds
Partial refunds are not available. Refunds are for the full purchase price only.
License Upgrades
If you upgrade your license:
- You pay the difference between licenses
- Original purchase is not refundable
- Upgrade purchases are final
Renewal Refunds
License renewals are final and non-refundable. Renewals extend your existing license for another year.
Chargebacks
We prefer to resolve issues directly. Please contact us before initiating a chargeback. Chargebacks may result in:
- Account suspension
- Loss of future purchase eligibility
- Legal action if fraudulent
Disputes
If you’re not satisfied with our refund process:
- Contact us first to resolve the issue
- Provide detailed explanation of the problem
- We’ll work with you to find a solution
Special Circumstances
Technical Issues
If you experience technical issues:
- We’ll provide support to resolve them
- If unresolved, refund is available
- We may offer alternative solutions
Accidental Purchases
- Contact us immediately
- Refund available if requested within 48 hours
- No questions asked
Refund Methods
Refunds are issued to:
- Original Payment Method: Credit/debit card used for purchase
- Processing Time: 5-7 business days
- Currency: Same currency as original purchase
Questions About Refunds
If you have questions:
- Email: [email address]
- Response Time: Within 24 hours
- We’re here to help!
Our Commitment
We want you to be satisfied with your purchase. If our product doesn’t meet your needs, we’ll gladly refund your money within 30 days.
Changes to This Policy
We reserve the right to update this refund policy. Changes will be posted on this page with an updated “Last Updated” date.